Be Summer-ready FAQs

BOOKING.COM

  1. What is this offer all about?
    ARC members are entitled to an Instant Reward of 10% off on select properties at Booking.com/AyalaRewardsCircle. Properties where discounts apply will be marked with a “gift icon”.

  2. Is there a minimum spend to get the Instant Reward?
    No minimum spend is required.

  3. What are the participating properties?
    There are participating properties worldwide.

  4. Do I get a Senior Citizen or PWD discount on top of the 10% off?
    Senior Citizen or PWD discounts do not apply on top of this promo.

  5. Can I book as many properties and rooms as I want?
    Yes, you may. But please note that these are subject to availability.

  6. Until when is this offer valid?
    Booking period is until April 15, 2019.

  7. How do I avail of this offer?
    • Go to Booking.com/AyalaRewardsCircle
    • Search for a destination or property
    • In the search results, discounted properties appear with a gift icon
    • Choose your desired property and room
    • Double check the price summary on the left side of your screen to confirm that the Ayala Rewards Circle discount has been applied
    • Confirm your booking details and proceed to submission of your details

  8. What are the payment methods and how do I settle payment?
    The PAY NOW method should always be chosen to be eligible for the promo. This is the automatic selection if the discounted property does not have the Pay Now option in the payment step.

    You may confirm if the Ayala Rewards Circle discount has been applied prior to completing your reservation by checking the price summary on the left side of the screen.

  9. If I have cancellation or payment concerns, who can I contact?
    For any other concerns about the reservation, you may contact Booking.com Customer Service through the following numbers:
    • International (English): +442033202609
    • Philippines (English): 180011142126

  10. I have other credit card promos. Can I use them on top of the special offers?
    This offer is not valid in conjunction with other promos, unless specified. Please choose only one privilege you would like to avail.

  11. Does the ARC member have to be the paying party?
    The ARC member does not have to be the paying party but reservations must be made under the ARC member’s name.

  12. Does the booking have to be under the ARC member’s name or can someone else avail of these privileges?
    Yes, this offer is exclusive to ARC members.

GAP TWO-DAY SALE: WE’RE TALKING TEES

  1. What are the exclusive offers?
    ARC members enjoy the following offers from Gap:
    • March 30-31: 35% off on regular-priced items in-store
    • March 30-31: 35% off sitewide (except for items with 50% markdown) at gap.com.ph using the ARC-exclusive promo code. The promo code is for one-time use only.

  2. How do I avail of the offers?
    For in-store purchases, present your ARC membership card or use your ARC Mobile App upon payment to avail of these exclusive offers.

    For online purchases, use the ARC-exclusive promo code. This code is only redeemable once. See instructions under Online purchases below.

  3. I have other promos for these brands through my credit card, etc. Can I also enjoy them when I avail of my ARC benefit?
    Offers are not valid in conjunction with other promos, unless specified. Please only choose one privilege you would like to avail.

  4. Will there be a minimum spend required to avail of the ARC discount?
    No minimum spend is required.

  5. Is this offer valid for cash and credit card transactions?
    Yes, ARC members may use both cash and credit cards (straight payment) as payment methods.

  6. Where are the Gap branches located?
    • Abreeza Mall – Ground Floor Abreeza Mall, JP Laurel Avenue, Bajada, Davao City
    • Alabang Town Center – Ground Floor Corte Delas Palmas Alabang Town Center, Alabang-Zapote Road, Muntinlupa City
    • Ayala Center Cebu – Level 1, L102 & L105 New Wing Ayala Center Cebu Archbishop Reyes Avenue, Cebu Business Park, Cebu City
    • Bonifacio High Street Central Square – Space NW-SF204 2nd Level Central Square, Bonifacio High Street Central 5th Ave. cor. 30th Street Bonifacio Global City, Taguig City
    • Glorietta 4 – Ground Floor Glorietta 4 Ayala Center, Makati City
    • SM Megamall – 2nd Level Atrium EDSA corner Julia Vargas Avenue, Mandaluyong City
    • SM Mall of Asia – 158 DB Main Mall 2nd Floor Mall of Asia
    • Trinoma – Level M3 EDSA corner North Avenue, Bagong Pag-asa, Quezon City
    • Shangri-La Plaza Mall – Ground Floor Shangri-La Plaza Mall 101-A Edsa Corner Shaw Blvd., Mandaluyong City

  7. Until when are these offers valid?
    This promo is valid on March 30-31, 2019.

ONLINE PURCHASES AT GAP.COM.PH

  1. Do I have to sign up to be able to order online?
    Yes, you have to register and make an account at gap.com.ph in order to purchase and use the ARC exclusive promo code valid from March 30-31, 2019.

  2. How do I use a promotional or discount code?
    Please enter your promo code in the “Promotions” area of your cart and click on “Apply”. The promo code and the corresponding discount will be reflected upon checkout. Please note the value of the promo code is divided up proportionately to the item price. The promo code cannot be used on top of other promos/discount offers. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.

  3. I was not able to provide the ARC-exclusive promo code upon ordering online, will I still be able to avail of the discount?
    Sorry, you have to input the voucher code upon checkout to redeem the discount.

  4. What are the payment methods for online purchases?
    You have two (2) options: Credit card and debit card (Visa, MasterCard) or Cash On Delivery.

  5. How will I know which items are on sale and where discounts will not apply?
    The 35% off applies on all items, except for those with the 50% markdown. There is a label on the items whether if it’s on sale on the website.

  6. How much is shipping?
    Gap delivers nationwide for P200. Free Shipping for orders P4,000 and up.

  7. How long does delivery take?
    For Metro Manila orders, they deliver in 3-5 business days. For provincial orders, please give them up to 10 business days to deliver your order. If your package hasn’t arrived after 5 business days, please email them at custserv@gap.com.ph.

  8. How do I return a product bought in gap.com.ph online shop?
    • You have the right to cancel your purchase and return any purchased products for the following reasons:
      • Change of Size – the product you ordered does not fit you
      • Wrong/Damaged item – the product you received was not the one you ordered or the product you ordered was damaged when you received it
    • Please note that change of size can only be requested once. Gap will shoulder the courier/shipping back to the customer for the first exchange only.
    • Items bought that are on promo or sale will not be valid for return or exchange.
    • Items for return shall be accepted within 30 days from the date of receipt.
    • Items for return must be in good, saleable condition, with its original packaging with original tags and box.
    • Only products purchased from the Gap website may be returned online or in any Gap Philippines Store. Please contact Gap’s customer service by emailing custserv@gap.com.ph to declare the items you wish to return. We will send you the necessary documents and provide instructions to facilitate your return request.

Source: https://gap.com.ph/pages/frequently-asked-question

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